Cancellation Policy

We reserve your appointment time especially for you. Our cancellation policy helps us respect the time of both our guests and our stylists. Please review our guidelines on cancellations, late arrivals, and no-shows so we can continue to offer the best possible experience for everyone at Moss Salon.

24 Hour Cancellation Policy

Your appointments are very important to us and we do understand that sometimes they need to be rescheduled. If changes need to be made we do require at least 24 hours notice.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply. The fee is determined based on the service you were scheduled for.